To return an item, you can purchase a return label through us for €7,95. This ensures tracking of your package as well as coverage during shipping. You can start the return process by following the guide and tips below, or by visiting the returns pag
📦 Returning Multiple Orders. Through our return portal, it is unfortunately not possible to return multiple orders in one package with a single return label. For each order, an individual return label must be created so that every package has one la
If you create a return through our return portal, you will always have the option to track the package via your tracking link. This allows you to follow your return parcel until it reaches our warehouse. 📮 When your tracking shows that the package i
Once we have received your return package at our warehouse, it may take up to 10 business days for us to complete the processing. After processing, you will receive a new email regarding your refund. From that point, it may take an additional 2–4 bus
Your order number can be found in your order confirmation or in the subject line of the email we sent you.It consists of digits, a dash, and two capital letters. Your order number follows this format: GL-1234. 🚫 Please note that our return portal do
You have a 14-day return right on your order, counted from the time you physically received it. For packages delivered to your address or collected at a parcel shop, the period starts from the day the package was delivered to your address or the day
You can easily return multiple items from the same order within 14 days by creating a new return label with the correct email and order number. ✔️ If you have already dropped off your package, the used return label cannot be reused. ✔️ If you wish to
If you have received a gift, you can easily return it yourself by having the purchaser’s order number and the email address used at the time of purchase. 📮 The return label will be sent to the purchaser’s email, but you can also download it immediat
We unfortunately experience that some return parcels are sent back to the sender during shipping. This can happen for several reasons:. If you receive a message from the carrier stating that you can pick up your return parcel again, it is most likely