How can I submit a claim?Updated 4 hours ago

If you experience any issues or wish to file a complaint about a product, please follow this procedure for effective handling of a defective item:

• Provide your order number
  
  

• Attach photo documentation and the price tag
  
  

• Give us a short explanation of the issue
   💌 Send this information to us via our contact form.
  
  

We will respond to your inquiry as soon as possible within our opening hours. We recommend that you do not return anything before we have resolved the case with our customer service team.

Customer Service Opening Hours:
Mon–Thu: 08:30–16:30
Fri: 08:30–15:00
Lunch break: 12:00–12:30

Sat–Sun: Closed
Public Holidays: Closed